Terms and Conditions

Using zawe.in

—ZAWE is a luxury chauffeur-driven car rental service operating in Hyderabad, Telangana, run by ZAWE Technologies LLP.

—You may browse cars and plan a trip without an account. Sign-in is asked for only at the final step, when your reservation is created.

—The details you give us — passenger name, contact numbers, pickup and drop locations and time — must be accurate. We rely on them to reach you and your driver on the day.

Reservations and confirmation

—A reservation is confirmed only once the full trip price is paid, using ZAWE credits, online payment, or both. Until then it is saved as awaiting payment and the car is not held for you.

—Pickup can be scheduled from tomorrow up to 30 days ahead, and always at least 30 minutes after the moment you book.

—Both pickup and drop must fall inside our service area, which covers Hyderabad up to 25 km from the city centre. Journeys outside this area cannot be reserved.

—After a reservation is confirmed you receive the details by email, and you can view the reservation any time from your account.

Prices

—The price shown for each car is the price you pay for the trip. Prices are listed per car and per service tier, and are shown on the booking page before you pay.

—A trip price covers a journey of up to 30 km. For longer journeys an additional per-kilometre charge applies for the distance beyond 30 km; the full breakdown is shown in the price panel before you confirm.

—Some prices are shown alongside a higher struck-through figure. That figure is a reference price only — the discounted price beside it is the amount charged.

—Prices may be revised from time to time. The price displayed and accepted by you at the time of booking is the price that applies to that reservation.

Payment

—Online payments are handled by a certified payment partner on their own secure page. ZAWE stores only the amount, payment reference and status for your reservation, and never sees or stores your card number, UPI PIN or bank credentials.

—A receipt for every confirmed reservation is sent to the email address on your account.

ZAWE credits

—ZAWE credits are a prepaid balance that can be applied to reservations. Credits may be issued as a welcome or promotional benefit and may be topped up from your wallet page.

—Credits hold no cash value, cannot be transferred between accounts and cannot be exchanged for cash. They are not a deposit, a loan or a prepaid payment instrument.

—Unused credits stay in your wallet for future reservations. If you delete your account, any remaining credits lapse and cannot be restored or refunded.

Coupon codes

—One coupon code may be applied to a reservation. A code may carry conditions, such as a minimum trip price or eligibility limited to a first reservation.

—A code is checked again at the moment you confirm. If it no longer qualifies, the reservation proceeds at the full price and you are told before anything is charged.

—Codes are promotional, cannot be exchanged for cash, and may be withdrawn or amended by ZAWE.

Cars and chauffeurs

—Every car is supplied with a professional chauffeur. Cars are self-drive only where expressly agreed in writing.

—Car colour may vary depending on availability. If the selected car becomes unavailable, we arrange a comparable car of the same class at no extra charge, or offer you a full refund of any amount paid.

—Please travel with luggage within the capacity shown for the car. Smoking, and any unlawful or unsafe conduct in the car, may end the journey without a refund.

Booking for someone else

—You may book for another person. Their email and mobile number are required so your chauffeur can coordinate the pickup, and are shared with that chauffeur for the journey only.

—By booking for someone else you confirm that person is aware of the reservation and of these terms.

Changes, cancellations and refunds

—To change or cancel a reservation, contact us at support@zawe.in as early as you can so the car can be released or reassigned.

—Amounts already paid are returned to the original payment method wherever our payment partner allows it, or credited to your ZAWE wallet. Refunds follow the partner’s processing times and are not instant.

—If a pickup is missed because contact details or the location given were incorrect, the reservation is treated as used.

Your account

—Keep your sign-in details private and tell us at support@zawe.in about any use you did not authorise.

—One account may be used by one person. Reservations made on an account are treated as made by its holder.

—You may ask for your account and the data attached to it to be removed at any time from zawe.in/delete-account.

Delays and circumstances beyond our control

We plan every journey to arrive on time, but road closures, weather, accidents, strikes or other events outside our control can cause delays. In such cases we will do our best to arrange an alternative car or time, and any amount paid for a service we could not provide is refunded or credited to you.

Business and partner accounts

—Accounts registered as a business are for managing a fleet listed with ZAWE. Partner cars are added, edited and withdrawn from the business profile, and details supplied there — including registration and tax documents — must be current and correct.

—Earnings shown on a partner account relate to trips completed by that partner’s cars and are settled according to the terms agreed with ZAWE.

General

—These terms, together with our Privacy Policy, govern your use of zawe.in. If any part of them is found unenforceable, the rest continues to apply.

—These terms are governed by the laws of India, and the courts at Hyderabad, Telangana have jurisdiction.

—We may update these terms; the version published on this page applies to a reservation made after the update date shown above.

Contact us

For any question about these terms or your reservation, email us at support@zawe.in or reach us through the Contact page on zawe.in.